FAQ

FAQs for Zaytoon Gift

What is Zaytoon Gift?

Zaytoon Gift is a brand dedicated to preserving and promoting Palestinian cultural heritage through our curated collection of clothing, accessories, and decorations. We aim to raise awareness about the Palestinian cause, with a portion of proceeds from each purchase going to support Palestinian citizens in need.

How does Zaytoon contribute to the Palestinian cause?

A portion of every purchase made on Zaytoon Gift goes directly to empowering and uplifting Palestinian communities, helping those in need and supporting initiatives that preserve Palestinian culture and heritage.

What is the vision of Zaytoon Gift?

Our vision is to be a global ambassador of Palestinian culture, ensuring every home carries a piece of Palestine’s heritage. We aim to keep the Palestinian cause alive as a symbol of resilience, identity, and hope while fostering unity across cultures.

What kinds of products are available at Zaytoon Gift?

We offer a range of Palestinian-inspired products, including clothes, accessories, and home decorations, each reflecting the authenticity and beauty of Palestinian traditions and culture.

What are Zaytoon Gift’s shipping times?

Local Orders (Turkey): Delivery within 3-5 business days.

International Orders: Delivery within 7-10 business days.
All orders are processed within 24-48 hours.

How do I contact Zaytoon Gift for further inquiries?

For any inquiries, you can reach us via email at info@zaytoongift.com or call us at +90 507 744 40 41.

What is the return and exchange policy at Zaytoon Gift?

Return Period: You can return items within 14 days of receiving your order.

Exchange Period: You can request an exchange within 14 days of delivery, subject to stock availability and no price difference.

Items must be unused, undamaged, and in their original packaging with all labels and barcodes intact.

The invoice or delivery note must be included with your return or exchange.

Who pays for shipping in case of returns or exchanges?

If the return or exchange is initiated by the customer for personal reasons, the customer will bear the shipping fees.

If Zaytoon Gift is at fault (e.g., wrong item sent), we will cover the shipping costs.

How long does the return or exchange process take?

The return or exchange process will be completed within 10 business days of receiving the returned products at Zaytoon Gift.

What items are non-returnable or non-exchangeable?

Products that are used, damaged, missing original packaging, or missing labels/barcodes are not eligible for return or exchange. Please contact customer service for more details about specific products.

What happens if Zaytoon Gift is unable to supply a product?

If we are unable to supply a product, we will notify you within 3 days of the order. You can choose to receive a similar product of equal quality and price, or you may reject the alternative and request a refund.

What happens in case of a delivery delay due to force majeure?

If your order is delayed beyond 30 days due to unforeseeable circumstances, we will notify you. You can either cancel the order, select a similar product, or wait until the delivery issue is resolved.

Does Zaytoon Gift ship internationally?

Yes, we ship internationally, and delivery times for international orders range between 7-10 business days.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.