At zaytoongift.com, we prioritize customer satisfaction and aim to make the return and exchange process as smooth as possible. Please read the following policy carefully for any return or exchange requests.
Return & Exchange Eligibility:
- Return Period: You may return your item within 14 days from the delivery date.
- Exchange Period: You may request an exchange within 14 days from the delivery date, provided the item is in stock and no price difference applies.
Conditions for Return & Exchange:
- The item must be unused, undamaged, and in its original packaging.
- Labels and barcodes must remain intact.
- The invoice or delivery note must be attached.
Procedures for Return & Exchange:
- Contact Customer Service: Please reach out to our team via phone at [phone number] or email us at info@zaytoongift.com for further instructions.
- Shipping the Product: Follow the instructions provided by customer service. The customer or zaytoongift.com will cover the shipping cost depending on the reason for return or exchange.
Shipping Fees:
- Customer-Initiated Returns/Exchanges: If the return or exchange is due to personal reasons, the shipping fees are borne by the customer.
- Store-Initiated Returns/Exchanges: If the return or exchange is due to an error on our part, zaytoongift.com will cover the shipping fees.
Duration:
- The return or exchange process will be completed within 10 working days after receiving the returned products at zaytoongift.com.
Special Products:
Certain products are not eligible for return or exchange. Please contact customer service for details on these items.
Non-Returnable/Non-Exchangeable Situations:
- Used or damaged products
- Missing original packaging
- Broken or torn labels and barcodes
- Failure to provide the invoice or delivery note
Changes to Policy:
zaytoongift.com reserves the right to modify this return and exchange policy at any time, in line with Consumer Protection Law No. 6502 and relevant legislation.
For further information, please contact us:
- Phone: +90 507 744 40 41
- Email: info@zaytoongift.com
- Visit zaytoongift.com for additional details.
We strive to complete all returns and exchanges quickly and in the best interest of our customers.
